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Qyana Griffith, MD, PC
dba GTB Psychiatric Wellness Group, PC
WEBSITE TERMS OF USE
Last modified: 01/28/2026

1. ACCEPTANCE OF TERMS

These Terms of Use ("Terms") govern your access to and use of the website located at https://www.gtbpsych.com (the "Website"), and any mobile application (the "App") offered by Qyana Griffith, MD, PC dba GTB Psychiatric Wellness Group, PC ("we," "us," "our," or the "Practice"). Throughout these Terms, we refer to any person accessing or using the Website or App as "you" or the "User."

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BY ACCESSING OR USING THE WEBSITE OR APP, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE WEBSITE OR APP.

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These Terms incorporate by reference our Privacy Notice, which is available at https://www.gtbpsych.com/privacy-notice. Our Privacy Notice explains how we collect, use, and protect your information.

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2. NATURE OF THE WEBSITE AND SERVICES

The Website and App provide information about our psychiatric practice and Transcranial Magnetic Stimulation (TMS) services. The Website and App also allow you to:

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  • Learn about TMS treatment and our services

  • Submit inquiries about treatment

  • Access our HIPAA-compliant electronic medical records (EMR) system

  • Create a patient portal account

  • Communicate with our practice

 

2.1 Medical Disclaimer

IMPORTANT: THE WEBSITE AND APP ARE FOR INFORMATIONAL PURPOSES ONLY. NOTHING ON THE WEBSITE OR APP CONSTITUTES MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. THE INFORMATION PROVIDED SHOULD NOT BE USED AS A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF YOUR PHYSICIAN OR OTHER QUALIFIED HEALTHCARE PROVIDER WITH ANY QUESTIONS YOU MAY HAVE REGARDING A MEDICAL CONDITION.

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THE CONTENT ON THIS WEBSITE AND APP IS PROVIDED AS GENERAL INFORMATION AND EDUCATIONAL MATERIAL. IT IS NOT INTENDED TO REPLACE OR SUBSTITUTE FOR CONSULTATION WITH A QUALIFIED HEALTHCARE PROVIDER. SPECIFIC MEDICAL QUESTIONS SHOULD BE DIRECTED TO A HEALTHCARE PROFESSIONAL WHO CAN EVALUATE YOUR INDIVIDUAL CIRCUMSTANCES.

 

2.2 No Doctor-Patient Relationship

Use of the Website or App does not create a doctor-patient relationship. A doctor-patient relationship is only established when you have an in-person or properly conducted telemedicine appointment with Dr. Griffith and complete our intake process, including signing appropriate consent forms. No medical treatment or advice will be provided through the Website or App alone.

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2.3 Emergency Situations

THE WEBSITE AND APP ARE NOT DESIGNED FOR EMERGENCY USE. IN A MEDICAL EMERGENCY, IMMEDIATELY CALL 911 OR GO TO THE NEAREST EMERGENCY ROOM. DO NOT USE THE WEBSITE, APP, OR PATIENT PORTAL TO COMMUNICATE ABOUT EMERGENCY MEDICAL SITUATIONS.

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If you are experiencing a mental health crisis or having thoughts of self-harm, please contact:

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  • National Suicide Prevention Lifeline: 988 or 1-800-273-8255

  • Crisis Text Line: Text HOME to 741741

  • Emergency Services: 911
     

3. ELIGIBILITY AND GEOGRAPHIC RESTRICTIONS

To use the Website or App, you must:

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  • Be at least 18 years old, or have parental/guardian consent if a minor

  • Be a resident of California and physically located in California when accessing services

  • Agree to these Terms and our Privacy Notice

 

3.1 California-Only Services

Our Practice is licensed in California only and provides services exclusively to California residents who are physically located within California at the time of service delivery. We do not provide medical services to individuals located outside of California, even if they are California residents.

 

3.2 Location Verification

By using the Website and accessing services, you represent and warrant that you are physically located in California. We may use technical measures, including IP address verification and geolocation services, to verify your location. Misrepresenting your location is a violation of these Terms and may result in immediate termination of services and account access.

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If we discover that you have misrepresented your location or are accessing services from outside California, we reserve the right to immediately suspend or terminate your account and deny services without refund.

 

4. USER ACCOUNTS AND PATIENT PORTAL

4.1 Account Creation

To access certain features, including the patient portal, you must create an account. To create an account, you will be required to provide:

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  • Name, date of birth, phone number, email address, physical address

  • Emergency contact information

  • Gender identity

  • Medical history information (personal, family, and surgical history)

 

4.2 Minor Patient Accounts

For patients under 18 years of age, a parent or legal guardian must create and maintain the patient portal account. The parent or guardian is responsible for all use of the account and must ensure the confidentiality of login credentials. Parents and guardians have full access to their minor child's medical records through the portal, subject to applicable California law regarding minor consent for mental health services.

 

4.3 Account Security

You are responsible for:

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  • Maintaining the confidentiality of your account credentials

  • All activities that occur under your account

  • Notifying us immediately at drgriffith@gtbpsych.com of any unauthorized use of your account

  • Using a strong, unique password and changing it regularly

 

You must provide accurate and complete information. Providing false or misleading information may result in termination of your account and denial of services.

 

4.4 Account Recovery

If you forget your password or lose access to your account, you may request account recovery by contacting us at drgriffith@gtbpsych.com. We will verify your identity before providing account recovery assistance. Identity verification may include:

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  • Verification of personal information on file

  • Answering security questions

  • Providing government-issued identification

 

4.5 Account Termination and Data Retention

To terminate your patient portal account, please contact us at drgriffith@gtbpsych.com. Please note:

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  • Closing your account does not delete your medical records, which must be retained for a minimum of seven (7) years as required by California law

  • We will retain your medical records and may retain certain account information as necessary for legal, regulatory, or business purposes

  • After account closure, you will no longer have portal access, but you may request copies of your medical records in accordance with applicable law

  • Account data (excluding medical records) will be archived and may be deleted after three (3) years of inactivity, subject to legal retention requirements

 

5. PROHIBITED USES

You agree NOT to use the Website or App to:

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  • Violate any applicable local, state, federal, or international law

  • Transmit any harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable material

  • Impersonate any person or entity or falsely state or misrepresent your affiliation with any person or entity

  • Interfere with or disrupt the Website, App, or servers or networks connected to them

  • Attempt to gain unauthorized access to any portion of the Website, App, or any systems or networks

  • Use any robot, spider, scraper, or other automated means to access the Website or App

  • Transmit any viruses, malware, or other malicious code

  • Use the Website or App for any commercial purpose without our written permission

  • Share your account credentials with any third party

  • Access another user's account without permission

 

6. PAYMENT TERMS

6.1 Payment Processors

We accept payments through the following processors:

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  • Propelr

  • PayPal

  • HSA/FSA accounts

  • CareCredit

 

By making a payment, you agree to the terms and conditions of the applicable payment processor. We do not store your complete payment card information; it is securely processed by our payment processors in compliance with PCI-DSS standards.

 

6.2 Fees and Billing

You agree to pay all fees for services you receive. Fees for services will be communicated to you prior to treatment. You are responsible for:

  • All charges incurred under your account

  • Any applicable taxes

  • Maintaining valid payment information

 

Charges will be processed as follows:

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  • Initial consultation fees are due at the time of scheduling

  • Treatment session fees are typically charged on the day of service

  • Package or series fees may be charged in advance or according to a payment plan

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We will provide you with an itemized receipt for all charges. If you believe there is an error in your billing, you must notify us within thirty (30) days of the charge.

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6.3 Insurance and Third-Party Payments

If your insurance or a third party is covering any portion of your treatment costs, you remain ultimately responsible for all charges. We will work with your insurance provider, but any amounts not covered by insurance are your responsibility.

 

6.4 Refunds and Cancellations

Please refer to our separate Refunds and Cancellation Policy, available at https://www.gtbpsych.com/refunds-policy, for detailed information about refunds and appointment cancellations. Key points include:

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  • Cancellations must be made at least 24 hours in advance to avoid charges

  • Late cancellations and no-shows may be charged the full session fee

  • Refunds for prepaid services may be subject to cancellation fees

  • Emergency situations will be considered on a case-by-case basis

 

7. HIPAA COMPLIANCE AND CONFIDENTIALITY

Our Practice complies with the Health Insurance Portability and Accountability Act (HIPAA). Protected health information you provide through the patient portal or EMR system is subject to:

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  • Our HIPAA Notice of Privacy Practices (provided separately and available at https://www.gtbpsych.com/privacy-practices)

  • Federal and state privacy laws, including California's Confidentiality of Medical Information Act (CMIA)

  • Professional ethical obligations under applicable state and federal regulations

 

7.1 HIPAA Notice Acknowledgment

By creating an account and using our patient portal, you acknowledge that you have received and reviewed our HIPAA Notice of Privacy Practices. You understand how your protected health information may be used and disclosed, and you consent to such uses and disclosures as described in the Notice. You have the right to request restrictions on certain uses and disclosures of your information.

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7.2 Security Measures and Encryption

We implement appropriate technical and organizational security measures to protect your protected health information, including:

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  • TLS/SSL encryption (minimum 256-bit) for all patient portal communications

  • Multi-factor authentication options for account access

  • Regular security audits and vulnerability assessments

  • Encrypted storage of all electronic protected health information

  • Access controls and audit logs for all system access

 

7.3 Communication Security Warning

SECURITY WARNING: Email and standard internet communications are not secure. While our patient portal uses encryption, please do not send sensitive medical information through unencrypted email. For secure communication, please use the patient portal or call our office at the number provided. If you choose to communicate via unencrypted email despite this warning, you assume all risks associated with such communication.

 

7.4 Breach Notification

In the event of a breach of your protected health information, we will notify you in accordance with HIPAA breach notification requirements:

  • Notification will be provided without unreasonable delay and no later than 60 days after discovery of the breach

  • Notification will include a description of the breach, the types of information involved, steps you should take to protect yourself, what we are doing to investigate and mitigate the breach, and contact information

  • Notification may be provided by first-class mail, email (if you have agreed to electronic communications), or telephone in urgent situations

 

7.5 Emergency Situations

THE WEBSITE AND APP ARE NOT DESIGNED FOR EMERGENCY USE. IN A MEDICAL EMERGENCY, CALL 911 OR GO TO THE NEAREST EMERGENCY ROOM. DO NOT USE THE WEBSITE, APP, OR PATIENT PORTAL TO COMMUNICATE ABOUT EMERGENCY MEDICAL SITUATIONS.

 

8. INTELLECTUAL PROPERTY RIGHTS

The Website and App, including all content, features, and functionality, are owned by Qyana Griffith, MD, PC dba GTB Psychiatric Wellness Group, PC and are protected by United States and international copyright, trademark, and other intellectual property laws.

 

8.1 Prohibited Uses

You may not:

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  • Copy, modify, reproduce, or distribute any content from the Website or App without our written permission

  • Use any trademarks, service marks, or logos without our written permission

  • Create derivative works based on the Website or App

  • Remove or alter any copyright, trademark, or other proprietary notices

 

8.2 Permitted Uses

You may:

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  • View and print content from the Website for your personal, non-commercial use

  • Share links to our Website content on social media or other platforms

  • Reference our content in accordance with fair use principles, with appropriate attribution

 

8.3 User-Generated Content Ownership

You retain ownership of any personal information and content you submit through the Website or App. However, by submitting content, you grant us a limited license as described in Section 9. Your medical records remain your property, and you have the right to access and obtain copies as provided by law.

 

9. USER-GENERATED CONTENT

We may allow users to submit content through the Website or App in the future. If you submit any content, you:

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  • Grant us a non-exclusive, royalty-free license to use, reproduce, and display such content solely for the purpose of providing services to you

  • Represent that you own or have permission to submit such content

  • Agree that such content does not violate any third-party rights

  • Acknowledge that we are not responsible for user-generated content

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We reserve the right to remove any user-generated content that violates these Terms or is otherwise objectionable. This license does not apply to your protected health information, which is governed by HIPAA and our Privacy Practices.

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10. THIRD-PARTY LINKS AND SERVICES

The Website and App may contain links to third-party websites, services, or resources, including:

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  • Our EMR system and patient portal

  • Payment processors

  • Health information resources

  • Social media platforms

 

WE ARE NOT RESPONSIBLE FOR THE AVAILABILITY, CONTENT, PRIVACY PRACTICES, OR TERMS OF USE OF ANY THIRD-PARTY WEBSITES OR SERVICES. Your use of third-party services is at your own risk and subject to their terms and conditions. We recommend reviewing the privacy policies and terms of service of any third-party services you use.

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11. DISCLAIMERS AND LIMITATIONS OF LIABILITY

11.1 No Medical Advice

THE WEBSITE AND APP ARE PROVIDED FOR INFORMATIONAL PURPOSES ONLY. NOTHING ON THE WEBSITE OR APP CONSTITUTES MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. ALWAYS SEEK THE ADVICE OF YOUR PHYSICIAN OR OTHER QUALIFIED HEALTHCARE PROVIDER.

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11.2 "As Is" Basis

THE WEBSITE AND APP ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE WEBSITE OR APP WILL BE UNINTERRUPTED OR ERROR-FREE.

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11.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AND EXCEPT FOR CLAIMS ARISING FROM GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR PROFESSIONAL MEDICAL MALPRACTICE, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

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  • YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE WEBSITE OR APP

  • ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE WEBSITE OR APP

  • UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT

  • ANY OTHER MATTER RELATING TO THE WEBSITE OR APP

 

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES RELATED TO THE WEBSITE OR APP (BUT NOT INCLUDING PROFESSIONAL MEDICAL SERVICES) EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY.

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IMPORTANT NOTE: These limitations of liability do not apply to claims arising from the provision of professional medical services, which are governed by separate professional liability standards and applicable California law. These limitations apply only to claims related to the Website and App technology and information.

 

12. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Qyana Griffith, MD, PC dba GTB Psychiatric Wellness Group, PC, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your access to or use of the Website or App, your violation of these Terms, or your violation of any rights of another person or entity.

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13. DISPUTE RESOLUTION AND GOVERNING LAW

13.1 Governing Law

These Terms and any dispute arising out of or related to these Terms or the Website or App shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

 

13.2 Jurisdiction and Venue

You agree that any legal action or proceeding arising out of or related to these Terms or the Website or App shall be brought exclusively in the state or federal courts located in Los Angeles County, California. You consent to the personal jurisdiction of such courts and waive any objection to venue in such courts.

 

13.3 Informal Resolution

Before filing any legal action, you agree to first contact us at drgriffith@gtbpsych.com to attempt to resolve the dispute informally. We will make good faith efforts to resolve any dispute within sixty (60) days. Both parties agree to participate in at least one good faith discussion during this period.

 

13.4 Mediation

If informal resolution is unsuccessful, the parties agree to attempt to resolve the dispute through mediation before pursuing litigation. Mediation shall be conducted by a mutually agreed-upon mediator in Los Angeles County, California. The costs of mediation shall be shared equally by the parties. Either party may proceed to litigation if mediation does not resolve the dispute within thirty (30) days of the first mediation session.

 

13.5 Exclusions from Dispute Resolution

Nothing in this section shall prevent either party from seeking injunctive or other equitable relief in court to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights.

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14. MODIFICATIONS TO TERMS

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

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  • Posting the updated Terms on the Website with a new "Last Modified" date

  • Providing notice on the Website homepage for at least thirty (30) days

  • Sending an email to registered users at the email address on file

 

Your continued use of the Website or App after the effective date of any changes constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Website and App and may terminate your account.

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15. TERMINATION

We reserve the right to suspend or terminate your access to the Website or App, with or without notice, for any reason, including:

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  • Violation of these Terms

  • Fraudulent, abusive, or illegal activity

  • Misrepresentation of your location or eligibility

  • Failure to pay fees when due

  • At our discretion for any business reason

  • Upon your request

 

Upon termination, your right to use the Website and App will immediately cease. Sections of these Terms that by their nature should survive termination shall survive, including but not limited to intellectual property provisions, disclaimers, indemnification, and limitations of liability. Termination of Website/App access does not affect your medical records, which will be retained as required by law.

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16. GENERAL PROVISIONS

 

16.1 Entire Agreement

These Terms, together with our Privacy Notice and any other legal notices or agreements published on the Website, constitute the entire agreement between you and us regarding the Website and App.

 

16.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent.

 

16.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative.

 

16.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign or transfer these Terms without restriction, including in connection with a merger, acquisition, reorganization, or sale of assets.

 

16.5 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights.

 

16.6 Electronic Communications

By using the Website or App, you consent to receive electronic communications from us. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

 

16.7 Accessibility

We are committed to making our Website and App accessible to individuals with disabilities. If you have difficulty accessing any content or feature, please contact us at drgriffith@gtbpsych.com, and we will work with you to provide the information or service in an alternative format.

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17. CONTACT INFORMATION

If you have questions or concerns about these Terms, please contact us:

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Qyana Griffith, MD, PC dba GTB Psychiatric Wellness Group, PC

2934 1/2 North Beverly Glen Circle, Suite 243

Los Angeles, CA 90077

Email: drgriffith@gtbpsych.com

Website: https://www.gtbpsych.com

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18. ACKNOWLEDGMENT

BY USING THE WEBSITE OR APP, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF USE.

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This Privacy Notice is effective as of 01/28/2026

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